Yoni Epstein is the CEO and Founding Chairman of itel, an international Customer Experience provider with over 15 industry awards and 15 facilities across the nearshore. He launched itel in 2012 with just 7 people. Ten years and 7 countries later, itel is 7,000 team members strong with a diverse regional footprint and a leading brand known for its evolution from a local success story to an international player. A bold and innovative leader, he was named as one of the 50 most influential executives in the Latin American & Caribbean region, including Nearshore Americas “Entrepreneur of the Year.”
His bold entrepreneurial moves include the strategic acquisition of two established companies; CX partnerships with globally recognized brands; and developing and expanding over 500,000 sq feet of purpose-built contact center space across the region. Under his leadership, itel has invested millions in growing and nurturing an engaging corporate culture. Now, itel is the Caribbean’s largest homegrown business process outsourcer providing job opportunities with continuous learning and career advancement.
With over 20 years in the customer support industry, his commitment to developing people took root when he managed the global contact centers for Unique Vacations (UVI), the worldwide representatives of Sandals Resorts International. Prior to establishing itel, he expanded UVI’s contact center operations to over 20 international business units, spread across five different cultures.
Driven to make an impact that goes beyond profit, and guided by itel’s four core values of Quality, Integrity, Reliability, and Family, Yoni launched the 4Ys Foundation, a registered non-profit, in 2019. Its goal is to support critical areas, such as Sports, Education, Innovation, and the Environment.
As an ardent advocate for the nearshore, Yoni continues to position the Caribbean as the destination of choice in the global services market, and itel as the premiere provider of next-level customer experiences. He is an influential figure in the regional business process outsourcing sector driving policy improvements and private-public sector collaboration. He was founding Chairman of what is now known as the Global Services Sector Association of Jamaica. He is also the past Chairman of the Global Services Sector Project, a 5-year project focused on talent up-skilling; sits on the Board of Directors for Jamaica Promotions Corporation (JAMPRO), and also serves as Chairman of Car Rental 8.