CrossConnect Forum is a brand-new conference designed to give European and United Kingdom enterprise leaders fresh new strategies to engage partners in the Americas to overcome increasingly intense operational pressures and sustain market leadership. The speed of global commerce rewards business leaders who can capitalize on newly emerging digital talent hubs. The knowledge-services’ supply chains originating in the Caribbean and Latin America have emerged in recent years to become world-class.
CrossConnect will explore this exciting new avenue of partnership-based innovation by delivering a ‘boutique-like’ forum, purpose-built to forge high-value relationships and examine new ways to re-think and re-design the core operating systems of today’s globally-focused organizations.
10 AM: Arrival: Coffee, tea and networking
10:30 AM: Keynote: A New Channel for a New Era: The Potency of Cross-Atlantic Partnership
The Caribbean and Latin America offer the same cost advantages as traditional offshore destinations, but often with greater agility, access to right-fit talent, geo diversity and cultural alignment. The region’s strength in delivering knowledge services is fueled by a CX mindset – one that is built on a legacy of hospitality and an intentional approach to developing ICT infrastructure and skillsets.
Yoni Epstein, Chairman and CEO, Itel
11 AM: Keynote Power Panel: The Case for a Diverse and Flexible Global Workforce Strategy
The resources and delivery capabilities of knowledge services’ partners are being scrutinized like never before. As a result, not only are geo-sourcing strategies being reconsidered but global competitiveness is redefining the way firms leverage digital supply chains. We explore how these trends will have outsized influence in a time of career and work-place disruption.
Yoni Epstein, Chairman and CEO, Itel
Peter Ryan, Principal and Chief Analyst, Ryan Advisory
Rohitashwa Aggarwal, Vice President, Everest Group
Nuno Seixas, Chief Operating Officer, GBH
11:30 AM: Visitors, Visas and Value: The Intersection of Digital Nomadism, Remote Work and Rising Talent Hubs
The nomadic digital worker has an unprecedented level of autonomy while jurisdictions around the world seek to become more influential digital hubs. Where is this all headed?
Anastasia Mirolyubova, Co-founder and CEO, Immigram
12 NOON: London’s Time: Embracing Global Markets in a Phase of Identity Re-creation
The eminence is still there, but London, and the UK, are just not to the same since the Brexit experience. We will look at how London’s new identity and the strength of its startups and tech innovators shape relationships with emerging economies in unexpected ways.
James Cuthbertson, CRO, Relative Insight
Emma Wright, Partner, Harbottle & Lewis
12:45 PM: Networking Lunch
1:45 PM: Fireside Chat: Diversity and Inclusion as Drivers of Innovation
The role diversity, equity and inclusion play in driving innovation and sparking new areas of growth.
Nana Baffour, CEO & Chief Culture Officer, Qintess
2:15 PM: Prime Caribbean Panel: A Roadmap to Rising Opportunity
We explore the region’s destinations that are best poised for long-term digital readiness and talent pool development.
Moderator: Kirk Laughlin, Nearshore Americas
Neil Sturrock, Global Operations Director, Foodhub
Vivion Scully, Head, Global Digital Services Investment, Jampro
Viktor Kovacs, CEO, Digicel Dominica and St. Vincent and the Grenadines
Sekou Alleyne,President, InvesTT
3:00 PM Coffee Break
3:15 PM: Special Partner Spotlight
3:45 PM: The Great Debate: Benefits and Liabilities of the Four Core Shores
In the Olympics of digital competitiveness, four key regions of the world have earned their place as finalists: Africa, Asia, Eastern Europe and Emerging Americas. We debate how well equipped the destinations are to meet the next generation of delivery requirements across the spectrum of global digital services.
Moderator: Peter Ryan, Chief Analyst, Ryan Advisory
Jeff Pappas, Senior Managing Director, Newmarke
Andrew Wrobel, Founding Partner, Emerging Europe
Traci Freeman, Investor Relations, Marketing and Growth, BPESA
Marianne Rutz, Founder, Rutz Consulting
4:35 PM: Final Thoughts and Adjournment
4:45 PM: Closing Cocktail and Exhibitor Networking
The Loading Bay is a boutique, tech-friendly venue known for its industrial design, ideal location in the heart of London’s exploding tech ecosystem and views over Mark Square. Flooded with natural light thanks to the double-height south facing windows, Loading Bay is the ideal setting for the launch of CrossConect.
The Western Hemisphere’s premiere hubs for Customer Experience (CX), Tech Support,
Software Services, Digital Transformation, BPO, Analytics and Cloud
CrossConnect will take place on March 8, 2023, from 10am to 5:30 pm, London local time.
CrossConnect will be held at The Loading Bay, in Shoreditch.
The CCF team has created a select list of hotels that are within a short distance to the venue. Please refer to our recommended hotels on the CCF site.
CrossConnect will host the following attendee profiles:
Yes. One of the main features of CCF is our exhibition area, where attendees will be able to interact with industry leading organizations.
Yes, CCF will provide coffee and tea, and a luncheon.
Yes, CCF will conclude with a sponsors’ cocktail reception.
Team members supporting the launch and production of CCF are part of Next Coast Media, based in Connecticut, in the United States. Next Coast Media has a 12-year track record of organizing and producing enterprise-focused conferences, including successful forums held in New York City, San Francisco Bay Area, Toronto and Mexico City. The group’s “Nexus” event is the premiere forum for the Americas’ Nearshore outsourcing sector.
Registration will open on December 1, 2022 on the CrossConnect website.
CrossConnect attendance can be secured in one of two ways: As a sponsor or as a regular attendee. Sponsorship packages are available upon request. The cost to attend as a regular attendee is $525 USD or £450.00 GBP. (Attendees have the option to pay in either currency).
No. CrossConnect will not be offering a virtual option.
No, as a first-time conference we do not have a attendance record to pull from.