The UK’s First Transatlantic Trade Fair for Tech Services

CrossConnect Forum is a brand-new conference designed to give European and United Kingdom enterprise leaders fresh new strategies to engage partners in the Americas to overcome increasingly intense operational pressures and sustain market leadership. The speed of global commerce rewards business leaders who can capitalize on newly emerging digital talent hubs. The knowledge-services’ supply chains originating in the Caribbean and Latin America have emerged in recent years to become world-class.

CrossConnect will explore this exciting new avenue of partnership-based innovation by delivering a ‘boutique-like’ forum, purpose-built to forge high-value relationships and examine new ways to re-think and re-design the core operating systems of today’s globally-focused organizations.

By the Numbers

The Case for Building a Transatlantic Innovation Pipeline

Engage with


Viable and proven tech services’ destinations In the CALA region

Participate in

15B £ +

Knowledge export services marketplace in Emerging Americas.

Hire Talent from

2,000 +

Universities and Training Academies Across the CALA region.


1,800 +

Outsourcing partners in CX, customer care, software development and testing, digital transformation, blockchain, cloud, data analytics and more.


MARCH 7, 2023

Serata Hall, 207 Old Street London EC1V 9NR

5:30 – 7 PM: Opening Night Cocktail

MARCH 8, 2023

The Loading Bay, Shoreditch

10 AM: Arrival: Coffee, tea and networking

10:10 AM: Keynote: A New Channel for a New Era: The Potency of Cross-Atlantic Partnership

The Caribbean and Latin America offer the same cost advantages as traditional offshore destinations, but often with greater agility, access to right-fit talent, geo diversity and cultural alignment. The region’s strength in delivering knowledge services is fueled by a CX mindset – one that is built on a legacy of hospitality and an intentional approach to developing ICT infrastructure and skillsets.
Yoni Epstein, Chairman and CEO, Itel

10:40 AM: Expert View: Resiliency, Adaptability and the Next Tests for Global Services

Rohitashwa Aggarwal, Partner, Everest Group

11 AM: Keynote Power Panel: The Case for a Diverse and Flexible Global Workforce Strategy

The resources and delivery capabilities of knowledge services’ partners are being scrutinized like never before. As a result, not only are geo-sourcing strategies being reconsidered but global competitiveness is redefining the way firms leverage digital supply chains. We explore how these trends will have outsized influence in a time of career and work-place disruption.
Yoni Epstein, Chairman and CEO, Itel
Peter Ryan, Principal and Chief Analyst, Ryan Advisory
Rohitashwa Aggarwal, Partner, Everest Group
Nuno Seixas, Chief Operating Officer, GBH

12 NOON: London’s Time: Embracing Global Markets in a Phase of Identity Re-creation

The eminence is still there, but London, and the UK, are just not to the same since the Brexit experience. We will look at how London’s new identity and the strength of its startups and tech innovators shape relationships with emerging economies in unexpected ways.
Marcus Pemberton, VP Customer Success, Relative Insight

Rupam Dave, Partner, Harbottle & Lewis LLP

Miriam Stern Velazquez Director of Trade, Counsellor at Embassy of the Dominican

12:45 PM: Networking Lunch

1:45 PM: Fireside Chat: Diversity and Inclusion as Drivers of Innovation

The role diversity, equity and inclusion play in driving innovation and sparking new areas of growth.
Nana Baffour, CEO & Chief Culture Officer, Qintess

2:15 PM: Prime Caribbean Panel: A Roadmap to Rising Opportunity

We explore the region’s destinations that are best poised for long-term digital readiness and talent pool development.
Moderator: Kirk Laughlin, Nearshore Americas
Neil Sturrock, Global Operations Director, Foodhub
Vivion Scully, Head, Global Digital Services Investment, Jampro
Sekou Alleyne,President, InvesTT

3:00 PM Coffee Break

3:15 PM: Smart Contracts, Blockchain and Building Trust Across Borders

Blockchain and smart contract technology has been developed and designed to accomplish integrity, transparency, efficiency and data accuracy. However, is the concept of distributed ledgers, tamper resistance and decentralised governance a foolproof solution for corruption and fraudulent activities for businesses and the public sector?

Brian Sanya Mondoh,  Barrister & Attorney at Law/ Blockchain & Decentralized Governance Expert

3:45 PM: The Great Debate: Benefits and Liabilities of the Four Core Shores

In the Olympics of digital competitiveness, four key regions of the world have earned their place as finalists: Africa, Asia, Eastern Europe and Emerging Americas. We debate how well equipped the destinations are to meet the next generation of delivery requirements across the spectrum of global digital services.
Moderator: Peter Ryan, Chief Analyst, Ryan Advisory

Jeff Pappas, Senior Managing Director, Newmark
Andrew Wrobel, Founding Partner, Emerging Europe
Traci Freeman, Investor Relations, Marketing and Growth, BPESA
Marianne Rutz, Founder, Rutz Consulting

4:35 PM: Final Thoughts and Adjournment

4:45 PM: Closing Cocktail and Exhibitor Networking

Meetaap Parallax Meetaap Parallax Meetaap Parallax
Meetaap Parallax Meetaap Parallax Meetaap Parallax



Yoni Epstein


Yoni Epstein is the CEO and Founding Chairman of itel, an international Customer Experience provider with over 15 industry awards and 15 facilities across the nearshore. He launched itel in 2012 with just 7 people. Ten years and 7 countries later, itel is 7,000 team members strong with a diverse regional footprint and a leading brand known for its evolution from a local success story to an international player. A bold and innovative leader, he was named as one of the 50 most influential executives in the Latin American & Caribbean region, including Nearshore Americas “Entrepreneur of the Year.”

Rupam Dave

Rupam Dave

Partner, Harbottle & Lewis LLP
Miriam Stern Velazquez

Miriam Stern Velazquez

Director of Trade, Counsellor at Embassy of the Dominican Republic in the UK
Peter Ryan

Peter Ryan

Ryan Strategic Advisory
Neil Sturrock

Neil Sturrock

Neil Sturrock, Global CX Executive
Nuno Seixas

Nuno Seixas

Chief Operating Officer at GBH
Rohitashwa Aggarwal

Rohitashwa Aggarwal

Partner, Everest Group
Vivion Scully

Vivion Scully

Head, Global Digital Services Investment Promotion, Jampro
Andrew Wrobel

Andrew Wrobel

Founding Partner, Emerging Europe
Nana Baffour

Nana Baffour

CEO & Chief Culture Officer of Qintess
Marianne Rutz

Marianne Rutz

Founder Rutz Consulting
Jeff Pappas

Jeff Pappas

Senior Managing Director, Newmark
Traci Freeman

Traci Freeman

Investor Relations, Marketing and Growth, BPESA
Marcus Pemberton

Marcus Pemberton

VP Customer Success, Relative Insigh
Kirk Laughlin

Kirk Laughlin

Managing Director and Founder, Nearshore Americas
Brian Sanya Mondoh

Brian Sanya Mondoh

Barrister & Attorney at Law/ Blockchain & Decentralized Governance Expert
Sekou Alleyne

Sekou Alleyne

President, InvesTT

The Leading Outsourcing Nations of the Caribbean and Latin America (CALA)

Our Sponsors

Diamond Sponsor

Premiere Sponsor

Gold Sponsor

Reception Sponsor

Media Partners

We Specialize In Emerging Americas

The Western Hemisphere’s premiere hubs for Customer Experience (CX), Tech Support,
Software Services, Digital Transformation, BPO, Analytics and Cloud

Jamaica | Dominican Republic | Barbados | Trinidad | St. Lucia | Guyana |

Grenada | Bahamas | Belize | Cuba | Cayman Islands | Curaçao | Panama |

Mexico | Argentina | Brazil | Colombia | Uruguay | Chile | Peru | Costa Rica |

Guatemala | Ecuador | Bolivia

Meetaap Parallax
Meetaap Parallax


CrossConnect will take place on March 8, 2023, from 10am to 5:30 pm, London local time.

CrossConnect will be held at The Loading Bay, in Shoreditch.

The CCF team has created a select list of hotels that are within a short distance to the venue. Please refer to our recommended hotels on the CCF site.

CrossConnect will host the following attendee profiles:

  • Enterprise sourcing decision makers
  • Investors, including private equity and family offices
  • Brand leaders in technology, marketing and customer engagement
  • Custom software and digital solution creators
  • Industry analysts and consultants
  • CX and call center services companies
  • Trade, investment agency and embassy professionals
  • Experts in new tech, including Blockchain, Data Analytics and Artificial Intelligence

Yes. One of the main features of CCF is our exhibition area, where attendees will be able to interact with industry leading organizations.

Yes, CCF will provide coffee and tea, and a luncheon.

Yes, CCF will conclude with a sponsors’ cocktail reception.

Team members supporting the launch and production of CCF are part of Next Coast Media, based in Connecticut, in the United States. Next Coast Media has a 12-year track record of organizing and producing enterprise-focused conferences, including successful forums held in New York City, San Francisco Bay Area, Toronto and Mexico City. The group’s “Nexus” event is the premiere forum for the Americas’ Nearshore outsourcing sector.

Registration will open on December 1, 2022 on the CrossConnect website.

CrossConnect attendance can be secured in one of two ways: As a sponsor or as a regular attendee. Sponsorship packages are available upon request. The cost to attend as a regular attendee is $525 USD or £450.00 GBP. (Attendees have the option to pay in either currency).

No. CrossConnect will not be offering a virtual option.

The CrossConnect team is seeking to recruit a UK-based economist to join one our panel discussions. Reach Cesar to make a recommendation:

Those interested in sponsorship are advised to reach Maria Ramos, Director of Marketing: Maria can share the CrossConnect Forum sponsorship packages.

No, as a first-time conference we do not have a attendance record to pull from.

CrossConnect Forum welcomes members of the business press. To request a press pass, please email Maria Ramos, Director of Marketing: